Shipping policy

Shipping

All Online Orders Ship by DHL from Tokyo.

Please note we cannot ship to a P.O.Box.

Customs Policy:

Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery.

These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control.

We are not able to estimate these fees as they vary from country to country.

The best way to calculate the costs is by contacting your local carrier/customs office.

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund

The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.
Once an order ship and is in transit it is not possible to cancel the order

LOST PACKAGES:

Unfortunately, we are not responsible for packages that may become lost in transit.

It is the responsibility of the receiver to locate packages.

We will, however, do everything in our power to assist you.

For further questions contact us at online@sullentokyo.com

Thank you!